Intelligent citizen selv-service

Borgeronline® addresses governments need for a flexible and scalable solution that engages their citizens and provides reliable access to online resources. More than 250 dynamic PDF forms help guide citizens through the process of applying for services through built-in intelligence that ensures that citizens enter the right type of information in the fields, improving the accuracy of data and making it easier for government employees to process requests for quicker delivery of services. Borgeronline® contains a number of key elements:

Citizens always have both an online option and offline option. With the offline option, the citizen can complete the form online and then print and sign it before sending it to their local government. The form contains an automatically generated 2D barcode so that it can be scanned on receipt, and the data flows through the process as though the entire application had been completed online.

Data is automatically extracted from the form fields and then imported into back-end databases for instant archiving and further administrative work. Local governments can establish business rules to ensure that forms are properly routed and processed by authorized managers. Automated processes help ensure that protocols are consistently followed and applications are processed efficiently.

Borgeronline®, initially developed for local use in Denmark, where it has been adopted by over 70% of local governments, is completely replicable and can be used by governments all over the world. Forms can be customized and adapted to comply with local regulations. The solution is particularly effective when a high level of standardization is introduced because reuse makes it more cost effective.

A rapid return on investment
By most calculations, Dafolo and the partnering Danish municipalities have realized a full return on their investment in fewer than eight months, fueled largely by reducing administrative tasks and giving staff more time to focus on higher-value, direct citizen-facing activities.

Approved citizen service and substantial time savings
With the more dynamic processes built on Adobe solutions, the municipalities can approve citizen applications for services in a matter of minutes. By automating application routing and processing with Adobe LiveCycle ES solutions, the amount of manual work performed is alleviated and each municipality saves as many as 1,110 man-hours per year.

The Borgeronline® solution provides citizens with easy and reliable access to services online as well as offline. It improves data accuracy by automating processing and storage of data extracted from intelligent PDF forms, drastically reducing the cost of citizen service.

Borgeronline® is an efficient, easy-to-use, and cost-effective solution that transforms how citizens access services and how governments deliver them.